We work with trusts, hospitals, CCGs and health boards to provide the service you want, where and when you want it.
This may involve using spare capacity within existing facilities (in-sourcing) or running individual units in parallel with the acute sector (out-sourcing). TAC provides a service which is bespoke to each site and situation but we follow a similar implementation pathway in all:
Understanding the problem
Every situation is different for example there may be an excessive backlog of patients waiting for clinics, or alternatively large numbers waiting for procedures. Similarly the causes may differ between different sites and at different times for example a mis-match between demand and capacity within individual departments, while in others it may be the introduction of new services which places excessive demands on services. We will find out from you what the problem is and how best we can help.
Liaison with local team to design service
In the next phase we will liaise with the local stakeholders to ensure all local pathways and procedures are integrated into our offering and provide a detailed delivery plan, including timescales and reporting structure.
We will ensure all local policies are understood by staff and key staff will visit for orientation as required. Our internal HR system will track the orientation and compliance of staff with essential policies for example IT security.
Our team will commence work at the agreed time and will deliver a high quality service as part of your overall service.
We will constantly audit and report on national and local performance indicators, including patient satisfaction. We will use this to improve our service and also report back.